Política de envío

Serlyn Shipping Policy

Thank you for choosing Serlyn. We strive to ensure prompt and efficient delivery of your orders. Below are the details of our shipping policy:

Processing Time

  • Orders are processed within 12–48 hours after purchase.

  • Once your order is processed, you will receive a tracking number via the email used to place your order.

Delivery Time

  • Delivery times vary based on the destination country and state.

  • Orders may take up to 20 business days to be delivered, however for U.S Orders  commonly arrive in 4–6 business days via USPS Ground Advantage.

Order Cancellation

  • Orders cannot be canceled once placed as they are processed immediately.

  • For subscription orders, cancellations must be made before the next billing date. Subscription orders cannot be canceled once they have been billed and processed for shipment.

Incorrect or Incomplete Addresses

  • We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer, including wrong addresses or missing apartment numbers.

  • If an order has an incomplete address, our customer support team will guide you on how to retrieve your item from your local post office.

Shipping Protection

  • If you purchased shipping protection and your order is lost in transit, we will reship it for you.

  • Orders held at your local post office for retrieval are not eligible for reshipment.

  • We are not liable for stolen packages.

Additional Information

  • For any issues related to shipping, such as tracking your order or retrieving packages from the post office, please contact our customer support team at support@serlyn.com

  • We advise double-checking your shipping address before finalizing your order to avoid any delays or issues with delivery.

Subscription Orders

  • Subscription orders can be canceled anytime before the next billing date.

  • You may cancel your subscription at any time by contacting us at support@serlyn.com

  • Once billed and processed, subscription orders cannot be canceled as they begin shipping immediately.

Promotions and Reshipments

  • If your subscription order included a promotional offer such as Buy 1 Get 1 Free, any reshipments will NOT include the free item or additional promotional items.

Customer Support

For any questions or concerns regarding shipping, please reach out to us at support@serlyn.com. Our support team is here to assist you.

We appreciate your business and are committed to providing a seamless shipping experience.